Shipping & Delivery
Delivery Countries
Spagat ships to 22 European countries. Shipping rates depend on your destination — see details below.
Shipping Costs
| Shipping | Price |
|---|---|
| ✓ Free shipping on orders over 70,86 EUR (800 SEK) | Free |
| Standard shipping | 6,20 EUR (70 SEK) |
Applies to all package weights. The cheapest available shipping method will be shown at checkout.
| Package weight | Order value | Shipping cost |
|---|---|---|
| Up to 2 kg | Over 70,86 EUR (800 SEK) | Free |
| Up to 2 kg | Under 70,86 EUR (800 SEK) | 6,20 EUR (70 SEK) |
| Over 2 kg | Any | 21,26 EUR (240 SEK) |
Most of our products weigh less than 2 kg. Product weight is shown on each product page.
EUR prices are converted daily from SEK and may fluctuate slightly with the exchange rate. The exact shipping cost for your order is always displayed at checkout before payment.
Shipping Companies
We primarily partner with Postnord as our carrier. In cases where items are shipped directly from central warehouse, supplier, or when other shipping methods are required, we may use other carriers such as UPS, FedEx, DHL and Schenker.
Available carriers may vary depending on destination country and product specifications.
Delivery Time & Packaging
Delivery normally takes 1-3 business days to Sweden and Denmark, 2-4 business days to Finland, and 2-5 business days to other European destinations. Orders placed before 14:00 CET are dispatched the same or next business day.
Environmentally Friendly Packaging
From an environmental perspective, we recycle as many boxes as possible. This is part of our active environmental work to reduce climate impact. Products that may be considered sensitive are always shipped discreetly in neutral boxes/packaging.
Transport Responsibility & Damage
We are responsible for the item during transport from us to you. For returns to us, you as a customer are responsible for the goods.
In Case of Transport Damage or Incorrect Shipping
- If the product is damaged upon delivery, this must be reported immediately to Spagat’s customer service
- For us to claim damages against our carrier, we need to report transport damage within 1-3 days
- If damage is visible, report this directly to the driver upon receipt
- Always keep the packaging for the claim to be handled correctly
This applies to both visible and hidden transport damage, and it is therefore important that you unpack and verify that the product is flawless as soon as possible after receipt.
An incorrectly shipped product should be reported as soon as possible to Spagat. If a product is incorrectly shipped, damaged, or defective, we undertake to remedy the error free of charge.
Returns
To withdraw from your purchase, use our withdrawal function: Withdraw from contract here. No account is needed, and you will immediately receive an acknowledgment by email. Then contact us and we will provide you with return instructions. You may open the packaging and examine the item as you would in a shop. If the item has been handled more than that, we may deduct for the loss in value.
Return Process
After receiving our return instructions, package your item securely. Once the item is back in our warehouse, we refund the purchase price, including the original standard shipping cost if you withdraw from the whole order. You will receive your refund within 14 days of your withdrawal. If we have not received the item by then, we will refund you as soon as it arrives, or when you have shown that it has been sent, for example with a postal receipt.
Return Costs
The customer is responsible for all return shipping costs. You will need to arrange and pay for your own return shipping method.
After submitting your withdrawal, please contact us for return instructions before sending the item.
Uncollected Packages
We reserve the right to charge for costs incurred for uncollected packages. The shipment remains at the postal agent for a period that may vary by country, but is typically around 7 days, before being returned to us.
Fees for Uncollected Packages
If your package is not collected, the following fees apply:
| Weight Category | EUR* | Price (SEK) |
|---|---|---|
| Standard (0-10 kg) | 6,47 EUR | 73 SEK |
| Heavy (11+ kg) | 87,69 EUR | 990 SEK |
Re-shipment: If you would like us to re-send your package, the same fees as above apply.
*EUR approximations: EUR amounts are approximate and may vary based on current exchange rates.